Record or correct a loan payment

Record the actual capital, interest and cash once, then correct the original receipt if necessary.

Record money received

1. Open Loans receivable and select the loan.
2. Open Schedule & receipts.
3. Choose Record payment on the relevant scheduled row, or use the unscheduled receipt option for the appropriate flexible/EOT agreement.
4. Check the receipt date, capital, gross interest and tax withheld against evidence.
5. Review any early-payment allocation or schedule revision.
6. Review the confirmation email, then save with the reviewed email or save without sending.

Historic imports and backdated receipts remain silent. Saving does not also credit the bank balance. Principal returned is not taxable interest.

Correct an existing receipt

Use Receipt history → Correct receipt. Choose replacement, withdrawal or evidence-only amendment, give a private reason, and check the resulting capital and interest.

A replacement preserves the original history but removes it from effective balances. Withdrawal reopens the obligation; it does not refund money.

Review any service notice and recipient separately. If an earlier email's result is uncertain, save without sending and investigate before another notice. Provider acceptance is not proof of inbox delivery.

R185 and HMRC evidence require separate review. Some dependent EOT or extra-capital changes are blocked pending reconciliation. Do not create a second receipt as a workaround.